FAQ

WHERE IS FAIR ISLE YARN SOLD AND HOW DO I PAY FOR IT?

Fair Isle Yarn is on our brand website and select independent retailers. We also sell our yarn through a small number of carefully selected yarn shops around the U.S. Check our store locator to see which retailers carry our yarn.

We accept any standard credit card as payment directly from our site.

HOW WILL MY ORDER SHIP?

If ordered directly from our Fair Isle Yarn site, your yarn will ship either UPS or USPS.  Yarn delivered will be sent to delivery address input into our payment options page. Please be sure to put the correct address when you checkout. 

DO YOU SHIP INTERNATIONALLY?

Yes! If you have any trouble at checkout, please contact us immediately. 

WHAT IF MY YARN HASN’T ARRIVED?

Shipping errors can happen and we will work with you to make sure your yarn is delivered promptly. Please email us  info@fairisleyarn.com with your order number. 

WHERE DOES YOUR YARN COME FROM, AND HOW IS THE FIBER OBTAINED?

Our yarn comes directly from our factory in China, where we have operated for over 15 years. We believe in ethical working conditions and hold our dying techniques to the highest standards. In fact, we consider many of our workers like family and have been dedicated to our company since we opened our factory doors.

Our process follows the latest environmental standards to make sure our yarn is not only gorgeous, but also safe our friends, family and the world we live in.

While providing yarn that is attractive and great to knit with is our priority, we always make sure our customers can buy our yarn knowing it was created with love.

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